We are looking for an enthusiastic and well-organised Facilities Service Desk Administrator to join our head office team.This role plays a key part in supporting the day-to-day delivery of facilities management services, acting as the main point of contact between customers, technicians, and internal teams.You will be responsible for managing service requests through a ticketing system, providing regular updates to customers, coordinating technician attendance, and ensuring jobs are progressed efficiently from start to finish.Key Responsibilities -Update, and monitor ticketing systems.Log reactive and planned maintenance jobs accurately,Provide regular updates to customers on job progress and completion,Issue daily job status updates and reports.Schedule works and update job timelines as required.Arrange site access for engineers.Communicate clearly with technicians regarding job details, arrival times, and updates.Liaise with customers to confirm appointments and technician attendance.Answer incoming calls and emails professionally and efficiently.Maintain accurate records across systems and spreadsheets.Support the wider facilities and operations team as requiredSkills & Experience =Excellent verbal and written communication skillsProfessional and confident phone and email mannerStrong organisational and time-management skillsAbility to manage multiple jobs and prioritiesStrong IT skills, including Microsoft Outlook, Word, and ExcelExperience using ticketing systems or CAFM systems is desirablePrevious experience in facilities management or a similar service desk role is required.Personal Attributes =Enthusiastic, proactive, and reliableEager to learn and develop within the roleWorks well as part of a teamCustomer-focused with strong attention to detailWhat We Offer =A supportive and collaborative team environment.Training and development opportunities.A varied and fast-paced role within a growing organisationJob Types: Full-time, PermanentPay: €28,000.00-€32,000.00 per yearBenefits:Company pensionOn-site parkingWork Location: In person