Job Overview
To manage day-to-day customer service activities including order processing and delivery monitoring. The successful candidate will handle calls, resolve customer queries and complaints, work closely with warehouse teams to ensure smooth delivery performance, and provide sales support.
Key Responsibilities
* Contact Center Handling: Respond to customer inquiries via phone or email in a professional and timely manner.
* Query Management: Resolve customer complaints and concerns efficiently and effectively.
* Liaison with Warehouse: Work closely with warehouse teams to monitor delivery performance and ensure accurate order fulfillment.
* Sales Support: Provide product information, pricing, and availability to customers and sales teams.
Requirements
* Education: Relevant 3rd level qualification.
* Experience: 2-3 years of customer service experience.
* Skills:
o Fluency in English.
o Excellent communication skills.
o Professional telephone manner.
o Strong service orientation.
o Ability to build strong relationships with customers and internal colleagues.
Other Requirements
* Approachable and enthusiastic approach.
* Flexible and adaptable nature.
* Able to work on own initiative and as a team player.
Diversity and Inclusion
We value diversity and inclusion at our company. We strive to create an environment where all employees feel welcome and valued.
Benefits
We offer a comprehensive benefits package to our employees, including health insurance, retirement plan, and paid time off.