Client Support Coordinator
In partnership with our client, CPL HealthCare is now looking to recruit the Client Support Coordinator in Dublin area.
We are currently recruiting for a Client Support Coordinator to join our team on a permanent basis. If you are looking for a rewarding career within healthcare and strive to achieve excellent customer service please get in contact.
Our client is the World’s and Ireland’s largest and most trusted provider of non-medical homecare services to the elderly – enabling them to remain independent and live in their own homes. We provide top-quality, relationship-based care services to older people in local communities.
Client Support Coordinator Job Description:
The Client Support Coordinator comprises of a variety of duties in the coordination of scheduling services for clients and caregivers. You will assist with ensuring the highest level of care is provided to our clients. Duties & Responsibilities below include but are not limited to:
Duties & Responsibilities:
* Coordinate Client/Caregiver Schedules
* Assigning client/carer schedules daily to match with client careplan.
* Continuous monitoring of client activity and update client information using our internal rostering software
* Ensuring all communication with regards to caregivers/clients/HSE/family members etc is recorded in a timely fashion and saved on our internal rostering software
* Monitor and progress unassigned shifts.
* Scheduling of rosters daily and forward planning.
Client/Caregiver Service:
* All incoming calls should be answered in a friendly and professional manner.
* All received emails should be dealt with efficiently and within an acceptable timeframe to satisfy the client/caregiver request.
* Deal promptly with shift cancellations, shift time changes and amendments, additional and ad-hoc requests.
* Develop and maintain positive relationships with clients and caregivers.
* Facilitate the continued provision of client care supporting interactions between Home Instead staff, family members and HSE.
Client/Caregiver Records:
* Maintain and keep up to date accurate client and caregiver records.
* Set up accurate schedules on our internal rostering software.
* Handle all data subject information in accordance with GDPR guidelines and regulations.
CAREGiver Supervision:
* Coordinate caregiver holidays ensuring that any careplan changes are logged and communicated within set times to clients.
* Arrange caregiver holiday or sick leave cover where required.
Requirements:
* At least one year scheduling experience
* Ability to multitask and prioritise work load
* A team player
* Excellent written and spoken English
* One year Admin or reception experience
* Available Monday to Friday from 9am-5.30pm
What we can offer you:
* Competitive salary with KPI Benefits
* Excellent career progression
If you are interested to hear more about the roles, please contact Vedrana on Vedrana.Sekanic@cplhealthcare.com or +353 87 405 9697
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