Key Responsibilities:
· To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of customer service.
· To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop.
· Prepare job cards with customer and vehicle information and detail of the work to be carried out.
· Provide quotations for scheduled service in advance.
· Liaise with customers who have their cars in for service and provide accurate quotation for additional work identified.
· Arrange and record usage logs for courtesy/loan vehicles.
· Assist in the day-to-day administration and management of our busy service department.
Key requirements
· Excel at understanding, anticipating and meeting customer needs.
· Exhibit excellent communication and interpersonal skills.
· Be competent in advising and selling.
· Work well under pressure.
· Have strong organisational and planning skills.
· Be efficient, with good attention to detail.
· Work well as part of a team.
· Have strong PC skills.
· Be flexible in your approach to work.
· Have a full, clean driving licence.
· Knowledge of CDK (ADP/Kerridge) - useful but not essential
Job Types: Full-time, Permanent
Pay: €28,000.00-€38,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person