About Optum
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
We have a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Our mission is to help people live healthier lives and make the health system work better for everyone.
Innovation at Optum
In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
Career Opportunities
We're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career.
Our Vision
At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.
Technology and Innovation
Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.
Senior Business Analyst Role
The Senior Business Analyst will be part of a team responsible for delivering services that enable our health plan clients to close risk adjustment revenue gaps identified in HouseCalls and encounter submissions. This is accomplished through coordinated analytics, client engagement, and in-depth analysis of reporting surrounding the HouseCalls product.
Responsibilities
* Provide data and operations analysis to ensure flawless execution of data flows for the HouseCalls business
* Analyse HouseCalls data, to identify trends, patterns, and insights to drive further data processing efficiency and automation
* Report findings in a clear and concise manner
* Create data insights through root cause analysis into any outliers or observed deviation from goal
* Determine solutions or automate robust processing for any outlier scenarios identified
* Continuous Improvement of operational processes supported by the HouseCalls business
* Use data to make educated recommendations to internal leadership and clients
* Identify business solutions which resolve operational risks, utilising sound analytic skills and a data-centric approach
* Classify short term and longer-term deliverables needed to address the operational risks identified
* Challenge yourself to drive innovation, and progress continuous improvement of existing and new processes
* By putting the "Customer First", positively challenge existing processes to identify opportunities to further improve processes that will enhance the customer experience
* Be curious and inquisitive to explore innovative ideas to promote growth and value
* Be comfortable working independently yet be part of a close-knit team
* Provide mentoring and coaching to more junior members of the team
* Be a team player, work in partnership with others, and have a collaborative approach
Qualifications
* Experience in data operations, data analytics, or a similar role, in a high-volume area
* Intermediate level of experience with SQL
* Ability to write Business Requirements Documentation, and partner with IT colleagues to manage requirements through to successful delivery
Preferred Qualifications
* Working knowledge of the US Healthcare industry
* Knowledge of SDLC & Agile Scrum frameworks
* Recognised Project Management certification
* Familiarity with data visualisation tools (e.g. Power BI, Tableau)
* Advanced level of knowledge with Excel, Word, Powerpoint, Visio
* Lean 6 Sigma Certification
* Bachelors degree from an accredited University or College
Soft Skills
* Communication and interpersonal skills, ability to work and present effectively with all levels of leadership and business partners across other areas of the organisation
* Ability to function independently and effectively within teams and in a self-directed environment
* Ability to self-manage workstreams with limited input from a direct supervisor
Equal Employment Opportunity
Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law.