Job Title: Insurance Account Executive
The Role: We are seeking an experienced professional to work as an Insurance Account Executive, based in Limerick. As a key member of our team, you will be responsible for sales and activity management.
Sales and Activity Management
You will collaborate with the team manager on call flows and call volume management. Handle web enquiries and client questions, successfully closing sales across a broad range of products.
Guide customers through the sales journey, clearly communicating product benefits and cover options. Make outbound calls to prospective customers to promote products, provide advice, and close sales.
Support the team manager in executing targeted campaigns to boost sales.
Customer Relationship Management
You will build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
Resolve any queries or issues customers may have regarding quotes or policy details.
Customer Service
Maintain a professional image and deliver service that meets or exceeds company standards.
Take ownership of your work to ensure the highest accuracy and quality.
Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
Team Collaboration
Work cooperatively within the team to ensure all customer needs are met.
Contribute to meeting monthly and annual team targets.
Requirements
* A strong background in sales or customer service is preferred.
* A minimum of 1 year's relevant insurance experience is required.
* Compliance with Central Bank Minimum Competency Requirements, APA (Personal General Insurance) qualification at minimum, with willingness to pursue further certifications.
Person Specification
* A positive attitude with openness to rapid changes as the company evolves digitally.
* The ability to prioritise workloads effectively and adapt to unexpected challenges.
* Strong time and resource management skills.
* A commitment to continuous professional development.
* Sales-driven with a passion for working in a fast-paced sales environment.
* A customer-focused approach with a focus on putting the customer first in line with company culture.
* Product knowledge with a desire to become a product expert.