Requirements
The ideal candidate is a self-starter, a great communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-pace environment
5+ years of experience in Accounts Receivable or relevant customer facing experience
Accounting or other business degree preferred
A genuine passion for customer service
Excellent follow-through abilities and interest in seeing things reach a resolution
Strong analytic and problem-solving skills
Organized, detail oriented and accurate
Professional demeanor
Demonstrated ability to interface with all levels of management
Solution oriented
Excellent verbal, written and interpersonal communication skills
What the job involves
Ocated in Dublin - Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds
Workday is expanding its Global AR Operations team in Dublin and is seeking a highly skilled Accounts Receivable Analyst, Collections who wants to make their mark on a growing organization
This position is responsible for managing a portfolio of customer credit accounts in various capacities within the A/R team which include: customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues
Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed
Analyze past due accounts and recommend best course of action to resolve the past due balances
Assist in reconciling transactions and balances to maintain accurate accounts
Assist in the monthly calculation of the bad debt reserve
Maintain accounts receivable customer files and records
Investigate and resolve customer queries
Advocate for best outcomes with consideration to customer impact. Customer follow up to determine needs have been met or develop ideas to help meet those needs
Collaborates across teams while comfortably demonstrates effective communication to senior management audiences including presentations
Special projects as assigned
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