About Us
Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core.
50 years on, and over 60 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.
We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future.
The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else.
At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.
We are always excited to bring new talent into the room, especiallyifyoushare our values:
Progressive — we move with the moodCreative — we champion limitless mindsInclusive — we open our platforms to all communitiesResponsible — we work to reduce our impact on the environmentCompassionate — we care for each other beyond the 9 to 5
Sound like you, why not join us?
Role Summary
The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy.
To uphold the Urban Outfitters "Peers Training Peers" philosophy.
What You'll Be Doing
People:
Deliver a positive, friendly experience by engaging the customer through conversation and service
Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
Provide a store experience that reflects the Company's mystery shop standards
Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
Uphold Company standards and act as a positive role model to peers
Teamwork & Communication:
Work productively within the team and take initiative to work with others toward a common, collaborative goal
Assist in the training and development of peers
Communicate positively and effectively with peers
Actively participate in daily and department meetings
Operations:
Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
Always adhere to company health & safety regulations
Merchandising & Display:
Uphold store merchandising and cleanliness standards
Ensure that merchandise is ticketed and the sales floor is well stocked
Support sales by assisting in merchandising and display projects
Exhibit a familiarity with current product and trend awareness
What You'll Need
Previous experience in a retail environment – not a must.
An awareness of the Urban Outfitters brand and its appeal to the local market.
Strong communication skills.
The Perks
Work Life Balance:
'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees
Employee Discounts:
Up to 40% employee discount at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more)
Travel:
Season ticket loan for eligible employees
Cycle to work scheme for eligible employees
Continued Development:
We offer structured support within the business alongside continued learning and development
#UrbanEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion.
We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
We base all our employment decisions on merit, job requirements and business needs.
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