Apply for the
APU / Customer Quality Engineer
role at
Valeo
.
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Responsibilities
Customer Advocate: Serve as the main point of contact for customers on all quality issues, building strong relationships based on trust and responsiveness.
Complaint Management: Manage the end-to-end customer complaint process using structured problem-solving methodologies (e.g., 8D, 5-Why, PDCA-FTA, Ishikawa diagrams).
Root Cause Analysis: Lead and coordinate cross-functional teams (including Engineering, Production, and Supply Chain) to investigate the root causes of customer-reported defects and field failures.
Corrective & Preventive Actions (CAPA): Develop, implement, and validate the effectiveness of corrective and preventive actions to address root causes and prevent issue recurrence.
Customer Communication: Professionally communicate investigation findings, containment plans, and long-term corrective actions to customers through formal reports and presentations.
Performance Monitoring: Track and report on key customer quality metrics, such as Parts Per Million (PPM), complaint response time, and warranty claim rates.
Analyze data to identify emerging trends.
On-Site Support: Participate in and lead customer visits, on-site audits, and regular quality review meetings to ensure alignment and foster a collaborative partnership.
NPI Support: Collaborate with project teams during New Product Introduction (NPI) to ensure all customer-specific quality requirements (CSRs) are understood and integrated into the manufacturing process.
Continuous Improvement: Champion a culture of continuous improvement and customer focus throughout the organization, using customer feedback and data to drive internal process enhancements.
Requirements
Education: Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or a related technical field.
Experience: 3-5 years of experience in a quality engineering role within a manufacturing environment (e.g., automotive, electronics, aerospace, medical devices).
Customer-Facing Experience: Proven experience acting as a direct point of contact for external customers on technical and quality-related issues.
Problem-Solving Skills: Demonstrated proficiency in structured problem-solving methodologies (8D, 5-Why, Fishbone, PDCA-FTA, etc.).
Core Quality Tools: Strong knowledge of core quality tools such as APQP, PPAP, FMEA, SPC, and MSA.
Communication Skills: Excellent written and verbal communication skills, with the ability to present complex technical information clearly and concisely to diverse audiences.
Interpersonal Skills: Strong ability to lead, influence, and collaborate effectively within cross-functional teams without direct authority.
Analytical Skills: Proficient in data analysis and data-driven decision-making.
Experience working within an IATF ***** certified environment is desirable.
Certified IATF and VDA Auditor (desirable).
Lean Six Sigma Green Belt or Black Belt certification.
Experience using statistical analysis software (e.g., Minitab).
Familiarity with customer-specific quality portals and systems (e.g., BMW, Mercedes).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Quality Assurance
Industries
Motor Vehicle Parts Manufacturing
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