Sales Manager Department: Retention Employment Type: Full Time Location: Dublin 18 Compensation: €70,000 - €90,000 / year Description With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland. Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth. Join us and become part of a dynamic, ambitious team putting control in the hands of our customers. The Opportunity Due to our continued growth, we are seeking a Sales Manager to lead and optimise our customer retention strategy. Reporting to the Head of Customer Retention, you will be responsible for reducing churn and renewing customers with a maximum lifetime value. You will develop a high-performing team of retention specialists to do this. You will use quantitative and qualitative data to support your initiatives and processes to drive results in line with overall business KPIs. Key Responsibilities Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value Lead, coach and mentor a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business goals Analyse customer feedback, call data and churn trends to identify areas for improvement Collaborate with sales, marketing and customer service teams to create a seamless customer experience Handle escalated retention cases and negotiate win-back offers when necessary Compiling and analysing reports with the ability to articulate results and report on performance Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results Identify skills gaps, implement training programs, call scripts and best practices to enhance team effectiveness Ensure compliance with company policies and regulatory requirements in all retention activities Create and nurture a high-performance team Skills, Knowledge and Expertise Proven track record of selling or retaining where you have been at a price disadvantage to the market Demonstratable experience in a sales management role Proven track record of success, including setting & delivering sales targets Demonstratable experience of monitoring performance and motivating teams to achieve results in line with business goals Confident dealing with senior level internal and external stakeholders Excellent analytical skills, proven ability to report on performance clearly Track record using data to help identify improvements, new processes to deliver business goals Ability to manage various teams and team targets Ability to clearly communicate key messages verbally and through tools Excellent relationship building and interpersonal skills Ambitious & enthusiastic with determination to deliver and exceed targets Goal oriented with ability to work in a self-directed and organised manner Knowledge of utility industry an advantage but not essential Benefits Competitive salary & bonus structure Pension Contribution Scheme Discounted Health Insurance Group Scheme with Laya Healthcare. TELUS Health Employee Assistance Programme (EAP) Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.