Join to apply for the Senior Pricing Strategy Analyst role at Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity?
At Intercom, pricing is a powerful lever to accelerate our go-to-market strategy and showcase the value of our AI solutions. As we expand our product suite and launch new AI features, we’re hiring a Pricing Strategy Analyst to join the Growth Product Management team. This is a high-impact, highly visible role. Our ideal candidate combines strong business intuition with analytical rigor and a collaborative mindset. You’ll own high-stakes pricing initiatives from idea to execution and collaborate with senior stakeholders across Product, Sales, Finance, and Marketing to bring your insights to life.
What will I be doing?
Leading pricing strategy work for major initiatives—such as new feature monetization, AI services packaging, and international expansion.
Partnering with Sales, Product, and Finance to develop discounting guidance, large-deal support, and enterprise packaging strategies.
Collaborating with Data Science to build and interpret pricing models, while structuring the analytical approach to key business decisions.
Conducting competitive analysis and partnering with Research to inform pricing decisions and sharpen Intercom’s market positioning.
Managing stakeholder alignment across go-to-market teams to ensure timely pricing execution.
What skills do I need to succeed?
3–5 years of experience in pricing strategy, business operations, or financial analysis—you’ve worked in analytical, cross-functional roles and understand how pricing influences business outcomes.
Excellent cross-functional collaboration skills—you’re a strong communicator who builds trusted relationships across Product, Sales, Finance, and Marketing, aligning diverse teams and influencing outcomes without direct authority.
Strong communication skills—you’re comfortable synthesizing complex ideas for different audiences and thrive in fast-paced, ambiguous environments.
Sharp analytical thinking—you define the right questions, structure analysis clearly, and partner effectively with Data Science to build and interpret models that inform pricing decisions.
Bonus Points If You Have
Experience with usage-based pricing or SaaS monetization strategy—you understand the mechanics and trade-offs behind modern pricing models.
Comfort with executive communications—you know how to tailor insights and recommendations for senior audiences.
Familiarity with SQL and Excel—you’re comfortable exploring data or validating assumptions, even if you're not hands-on building models.
Experience supporting deal strategy—you’ve worked closely with Sales or RevOps to shape pricing and packaging for large, strategic deals.
Benefits
Competitive salary and equity in a fast-growing startup
Lunch provided on weekdays, snacks, and a fully stocked kitchen
Regular compensation reviews
Pension scheme with match up to 4%
Health and dental insurance for you and your dependents, life assurance
Flexible paid time off policy
Paid maternity leave and 6 weeks paternity leave
Cycle-to-Work Scheme with secure bike storage
MacBooks provided; equipment to suit your needs
Policies
Intercom has a hybrid working policy. In-office presence is expected at least three days per week.
We are committed to an open, inclusive culture and do not advocate on social or political topics in internal or external communications. Personal opinions on non-work topics on personal platforms are respected.
Intercom values diversity and is an Equal Employment Opportunity employer. We do not discriminate on protected characteristics under applicable law.
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Seniority level
Not Applicable
Employment type
Full-time
Job function
Business Development and Sales
Industries
Technology, Information and Internet
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