Job Description:
We are seeking a highly skilled Business Development Specialist to join our team. As a key member of our organization, you will play a critical role in driving sales excellence and delivering exceptional customer service.
Key Responsibilities include:
* Drive Sales Excellence: Convert parts sales opportunities through outstanding customer service and technical product knowledge.
* Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
* Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
Collaborative Environment:
As a Business Development Specialist, you will work closely with supply chain, warehouse, and other departments to ensure seamless service delivery. You will also provide regular updates to customers and ensure they understand the value of our products over competitors.
Mentorship and Development:
You will support and coach junior team members, sharing your technical expertise to build team capability.
Requirements:
To succeed in this role, you must have a proven track record in a technical sales or customer service role, strong diagnostic and problem-solving abilities, excellent communication and negotiation skills, a customer-centric mindset with a resilient and goal-oriented approach, ability to optimize sales opportunities and navigate CRM systems, and a team player with a proactive and responsive attitude.