Your new company
One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Complaint Case Handler to work within Limerick, Naas, Dublin.
Your new role
- Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
- Maintain accurate records by tracking and tracing complaint-related documentation and emails.
- Ensure all complaints are reviewed and investigated thoroughly, in compliance with the organization's standards and regulatory requirements.
- Leverage advanced MS Excel skills for tracking, reporting, and analyzing complaint-related data to support operational efficiency.
- Meet weekly deadlines and performance milestones to align with organizational goals and commitments.
What you'll need to succeed
- APA Certification in Loans & Regulations OR QFA Certification
- Experience in a complaint handling or customer service role, preferably in banking or financial services.
- Knowledge of Phone and Internet Banking systems and tools.
- Proficiency in MS Excel, with the ability to create and analyze data for tracking and reporting purposes.
- Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy
What you'll get in return
Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.