Overview
We are hiring a
Principal Solutions Engineer
to partner with customers from first technical evaluation through successful deployment.
This role sits at the intersection of
sales, product, and engineering
, owning the technical relationship across the full customer journey.
You will act as a trusted technical advisor, helping prospects understand value, guiding evaluations, and ensuring customers are set up for long-term success.
This is a hands-on, customer-facing role for someone who enjoys solving complex problems and working across multiple teams in a fast-moving environment.
What You'll Do
Support sales teams during technical evaluations and solution discussions
Lead discovery to understand customer needs, goals, and constraints
Run proof-of-concepts and technical validations
Deliver clear, tailored technical presentations and demonstrations
Implementation & Go-Live
Own the technical transition from evaluation to implementation
Guide customers through deployment and onboarding
Work closely with internal teams to ensure smooth delivery
Provide best-practice guidance and technical oversight
Customer Partnership
Serve as the primary technical point of contact for customers
Deliver training and enablement sessions
Help resolve complex technical issues when needed
Capture feedback to help improve the product and customer experience
What We're Looking For
5+ years' experience in a customer-facing technical role
Strong communication skills and comfort working with both technical and non-technical stakeholders
Experience supporting evaluations, demonstrations, or implementations
Broad understanding of modern software and cloud-based systems
Ability to manage multiple engagements in parallel
Curious, adaptable, and comfortable working in evolving environments
Nice to Have
Background in solutions engineering, consulting, or technical pre-sales
Experience working with enterprise customers
Exposure to data platforms, security, or regulated industries
Experience working in fast-growth or startup environments
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