The Service Coordinator will play a key role in supporting our Customer Service department.
You will primarily be responsible for the preparation of technical quotations, project management, business development and contributing to continuous improvement.
Key Responsibilities Responsibilities shall include but are not limited to the following.
Based primarily in Ireland, plan and coordinate service and support for the full range of products and customer services from Liebherr Container Cranes Ltd.
Deliver timely support for customers, both directly and indirectly through our global network of mixed sales companies (MSC).
Preparation and delivery of technical reports on service projects.
Liaise with internal departments to analyse failures and improve products.
Work with our sales department and global network of mixed sales companies (MSC) to promote and develop business opportunities.
Plan and coordinate customer meetings including meeting minutes.
Including travel from time to time to meet at customer sites.
Support service engineers in preparation for site works/projects including documentation.
Travel from time to time, as needed and as part of role to support the service team and customers.
Develop and maintain KPI and targets for service quality.
Maintain a customer focused approach.
Ensure quality, environmental and Health