Job Title: Housekeeping Manager
Department: Accommodation
Reports to: General Manager
Purpose of Job: To ensure the effective management of the Accommodation Department by providing clean, well-maintained bedrooms and public areas for our guests, to agreed standards, with appropriate controls necessary to achieve the required profit
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Key Responsibilities
* To reflect and enhance the hotels Mission Statement and objectives in all activities
* To ensure appropriate quality standards are documented and adhered to at all times and regularly reviewed to take into account changing customer requirements
* To ensure appropriate levels of customer care are delivered at all times.
* To promote good team relations in the department ensuring fairness and consistency in all dealings with team members
* To monitor all purchasing in area of responsibility to ensure appropriate quality and fair prices and to minimise stock holding where appropriate. To implement the agreed purchasing procedure
* To adhere to all Human Resources Management procedures and develop these as required
* To draw up rosters in line with business needs.
* To regular daily team briefings in the department to ensure effective communication.
* To always ensure a high level of hygiene throughout the department.
* To ensure the upkeep and maintenance of area of responsibility i.e. equipment, furniture and fittings.
* To ensure effective stock control systems are in place in area of responsibility
* To provide support where necessary in other areas of the hotel.
* To ensure a high level of security throughout the department and the hotel through constant monitoring.
* To ensure the accommodation team are able to carry out their duties as laid down in the SOP Manual.
* To ensure all guest bedrooms and public areas are cleaned to the highest standards.
* To handle lost property according to the agreed standard.
* To liaise with reception to ensure availability of rooms and special requests.
* To manage the maintenance of the bedrooms and public areas, in liaison with the Maintenance Manager.
* To ensure the team is fully aware of the hotels security emergency and fire policy.
* To ensure the team is courteous to all guests and all complaints or comments are handled immediately.
* To assist with staff induction, selection, recruitment and disciplining of the accommodation team in line with hotel policy.
* To plan and carry out training within the department to ensure consistency of the required standards at all times.
* To be familiar with and adhere to all areas outlined in the Team Handbook.
* To report all accidents in line with company procedures
* To attend training sessions as required
* To service bedrooms as required.
* To carry out any other reasonable request by management
The Candidate
* At least 1 years experience at Accommodation Supervisory level, or more.
* High attention to detail and standard focused
* Excellent people skills
* Strong communication and listening skills.
Benefits to the successful candidate
* Competitive Salary
* Generous subsidised room nights and employee rate discounts across Irelands TIFCO hotels*
* 50% of food & beverage when availing of TIFCO employee complimentary & rate benefit programmes*
* 25& off food and beverage in TIFCO owned properties.*
* Terms & conditions apply.
* Uniforms provided.
* Complimentary Parking
* Employee recognition & rewards programmes.
* Dedicated training and development planning specific to team members professional goals.
This is a full time position, 5 over 7 days,
Skills
Attention to detail Previous similar experience
Benefits
Flexible working hours. Uniform Provided Discounted accommodation rates in group hotels