For additional information, please review .## Head of Client Experience & KYC OnboardingShape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.**Team/Role Overview*** Set and execute the global Client Experience and New‐to‐Bank KYC strategy aligned to Citi’s AML/KYC framework.* Serve as senior authority on KYC policy interpretation and operational application across jurisdictions.* Lead governance routines including KPIs, KRIs, regulatory interactions, audit readiness, and performance reporting.* Lead the end‐to‐end onboarding lifecycle, ensuring a seamless, intuitive, and compliant client experience.* Oversee global capacity planning, workforce optimization, and service delivery across hubs and satellite teams.* Monitor and drive productivity, quality, and timeliness against defined SLAs and regulatory commitments.* Identify and implement process automation, digitization, and continuous improvement opportunities.* Extensive experience in KYC/AML operations, financial crime, risk management, or compliance.* Leadership of large global operational teams and complex workflows.* Success in strategy development, organisational transformation, and change delivery.* Strong understanding of global financial crime regulatory frameworks.* Experience with KYC technology, workflow tools, data management, and automation solutions.* Excellent analytical, problem‐solving, communication, and decision‐making skills.* Bachelor’s degree required; Master’s degree preferred.Candidates applying for this role must be aware that it is a Senior Management Function pursuant to the FCA and PRA Senior Managers Regime. The Senior Managers Regime is one element of the FCA and PRA Individual Accountability Regime which came into effect on 7 March 2016. Under the Senior Managers Regime, certain Citi entities must ensure that employees working in certain roles, designated as a Senior Management Function, where the individual is referred to as a Senior Manager, are assessed as fit and proper to carry out their role. As a Senior Manager your appointment must be pre-approved by the FCA and/or PRA before you perform any regulated activity. Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety: the requirements of the Senior Manager Function, certain Citi entities must take reasonable care to ensure that an employee does not perform a Senior Manager Function role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, and other background checks. If hired for this role, you will also
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