Duties and Responsibilities The Public Transport Services Executive will be a member of a team within the Public Transport Services Directorate of the National Transport Authority. They will provide assistance in relation to the administration of public transport service contracts as well as tasks across the wider PTS directorate more generally. The duties and responsibilities of the Public Transport Services Executive may include some or all of the following: Manage Freedom of Information requests received relating to public transport services, including performing the role of Decision Maker within prescribed timeframe; Prepare responses to queries and complaints received from members of the public, elected representatives or other stakeholders within a prescribed timeframe; Develop and maintain relevant process and information documents and participation in the review of any existing policies and procedures; Support the managers of contracts with public transport operators in the administration and management of contracts, to include reviewing and analysing operator reports, operator performance and contract variations; Monitor and update the relevant sections of the NTA or Transport for Ireland websites; Work on the management, collation and analysis of data for use in reports published by the Authority relating to public transport services; Collate cost, performance or other contract related data for internal and external audit purposes and meeting with auditors as required; Record and track bus stop maintenance requests for action by operators and contractors; Work with the Authoritys Head of Communications in supporting the Authority in its public transport response to events or disruptions; Support the Public Transport Regulation team in its activities including processing of commercial bus service licence applications; Work collaboratively with other teams in the Authority, and stakeholders outside the Authority to improve public transport services and associated infrastructure; Organise, attend and produce minutes of meetings as required; General administration, including management of staff and consultant onboarding process, purchase orders and staff training or travel requests; and Take part in other Authority projects and initiatives, procurement, management or data analysis tasks as required. Note:The functions and responsibilities initially assigned to the positions are based on the current organisational requirements and may be changed from time to time. The persons appointed require the flexibility to fulfil other roles and responsibilities at a similar level within the Authority. Essential Criteria Please note: In order to satisfy the shortlisting panel that you meet these criteria you must explicitly reference how you meet same in your application. Failure to demonstrate these may prevent your application progressing to future shortlisting stages. Each candidate must meet the following requirements at the time of the competition closing: Hold a minimum of a National Framework of Qualifications NFQ level 4 qualification or equivalent; Have at least 2 years satisfactory work experience in a relevant field including experience in at least one of the following areas: Analysing data and preparing reports for management; Developing, documenting and maintaining relevant process and information documents; Complaint handling to include preliminary review, collation of additional information, investigation and conclusion within prescribed timeframe; Demonstrate strong report writing skills with the ability to review, analyse and summarise information in a clear and concise manner; Demonstrate the ability to work within, and contribute positively to, multi-disciplinary teams; and Have excellent proficiency in Microsoft Office software applications. Desirable Criteria Please note: Should further shortlisting be required after essential criteria above, a selection of the following may be assessed. The ideal candidate will also: Have excellent analytical skills, with the ability to review and evaluate situations, defining plans and setting targets in order to achieve goals; Possess a high standard of technical training and experience preferably in a transport or related environment; Have training in and knowledge of legislation and processes relating to both Freedom of Information and Data Protection; Have the ability to work on multiple tasks/projects concurrently; Have knowledge of public service policies, services and activities, specifically in the transport area; and Demonstrate a creative and collaborative approach to problem solving Skills: Demonstrates flexibility and openness to change demonstrating the importance of development Minimises errors