Job Description
We are seeking a proactive and detail-oriented professional to fill the Software Support Technician role in our Technical Support Team.
The successful candidate will possess strong IT skills, troubleshooting abilities, and a customer-centric approach.
Key Responsibilities:
* Provide exceptional technical support, handle installations, and conduct end-user training.
* Collaborate with project teams for larger installations.
* Manage customer queries via phone/email and maintain CRM records.
* Identify and escalate software issues, ensuring timely resolution.
* Maintain performance standards and manage customer requests effectively.
Required Skills and Qualifications:
* Bachelor's degree in IT, Computer Science, or related field.
* Background in operations or IT administration.
* Proficiency in Microsoft Office.
* Strong organizational and problem-solving skills.
* Ability to work independently and prioritize tasks effectively.
Personal Requirements:
* Proven track record in customer support and troubleshooting.
* Strong organizational and prioritization skills.
* Customer-centric approach with excellent communication abilities.
Benefits:
This is an exciting opportunity to grow your career in a fast-paced and dynamic environment. You will have the chance to work with a talented team and develop your skills and expertise in software support.