Job Title: Hospitality Professional
We are seeking a highly skilled and experienced individual to join our team as a Hospitality Professional. In this role, you will be responsible for delivering exceptional guest experiences by providing personalized services and ensuring that all guests receive a warm and welcoming environment.
Key Responsibilities:
* Provide excellent customer service by greeting and welcoming guests upon arrival, responding to their needs and resolving any issues promptly and professionally.
* Work closely with the House Manager to ensure seamless execution of bookings, amenities, and services for guests staying in The Reserve and main Hotel.
* Coordinate arrival time, luggage collection and storage on the day, and coordinate logistic drop-off and pick-up times from and to the main hotel during guest stay.
* Ensure prompt attention to guest requests and address any issues that may arise.
* Actively listen to guest requests and communicate effectively with colleagues and management to provide an overall comfortable guest experience.
Requirements:
* Proven work experience as a Guest Relations Assistant or similar role in a 4* or 5* property.
* Full clean Irish driving license (applicants need to be over 25 years old due to company insurance policy for driving company car).
* Experience with Hotel Management software (PMS).
* Proficiency in English.
* Customer service drive with outstanding communication and active listening skills.
* Excellent problem-solving and multitasking skills.
* Ability to work flexible hours.
* Strong sense of responsibility and professional presentation.
Benefits:
* Professional growth and development opportunities, including ongoing training and upskilling programs.
* Complimentary leisure center membership, offering access to classes, sauna, jacuzzi, and swimming pool.
* Exclusive employee rates for stays at FBD Hotels & Resorts.
* Insurance discounts through FBD Insurance.
* Free on-site parking and meals provided while working.
* Employee referral program and team social events.
* Recognition programs celebrating achievements and milestones.