Cork, County Cork, Ireland Software and Services
Add to Favourites Information Systems Technician, Cork
Description
As an IS&T Technician, you will provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors. You will perform impact assessment and troubleshooting according to established procedures, while documenting problems, troubleshooting steps, and resolutions. You'll manage support cases and advocate for the caller by “owning” the issue and facilitating technical support from the initial contact to resolution. You will handle hierarchical and functional critical issues, while communicating with the HelpLine, Infrastructure Services, and IS&T management teams via email, chat, telephone, and in person.
Minimum Qualifications
* Relevant experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and/or Apple TV.
* Strong troubleshooting and problem resolution skills.
* Conceptual understanding of multi-tiered and web-based information systems architecture.
* Experience using an IT service management or CRM system for tracking technical support cases.
Preferred Qualifications
* Motivation and ability to work as part of a distributed team.
* Excellent English-language oral and written communications skills.
* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment.
* Closing date for applications: May 15, 2025.
Add to Favourites Information Systems Technician, Cork #J-18808-Ljbffr