Job Description
We are seeking a Customer Service Coordinator to manage the day-to-day customer service activities, including order processing. This role will be responsible for handling customer calls, queries, and complaints in a timely and professional manner.
Responsibilities:
* Call handling
* Query and complaint management
* Liaison with warehouse / monitor delivery performance
* Backorder management
* Sales support
* Liaison with Accounts Receivable
* Price management and control
* Customer master data maintenance
* Recall support
Requirements:
* Fluency in French and English
* Customer Service experience preferred but not essential (full training provided)
* Relevant 3rd level qualification
* High level of accuracy
* Strong attention to detail
* Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
* Excellent communication skills
* Professional telephone manner
* Strong service orientation
* Ability to build strong relationships with customers and internal colleagues
* Self-Starter / 'Can Do' approach
* Time management & organisational skills
* Goal orientated
Benefits:
* Approachable and enthusiastic
* Flexible and adaptable
* Engaging and relating
* Able to work on own initiative and as a team player
* Good organizational skills with cultural awareness and sensitivity
* Good judgment and problem-solving ability