Description
Claims Service Advisor
The primary purpose of this role is to provide a superior claims service to your nominated client portfolio and to protect your clients’ best interests at all times while achieving the best possible outcome for all claims. This will be embodied through achieving the highest standards of customer care, efficiency and compliance and Team Work.
The Role
Customer Care
* Proactively deal with all aspects of client claims from notification through to settlement
* Deliver excellent client service in an efficient and friendly manner
* Provide best in class advice and ensure the client is kept fully informed of all developments
* Support Account Executives/Brokers by maintaining excellent relationship with the client and keeping them fully informed of important developments
* Demonstrate a clear understanding of the Claims Environment including the Injuries Board and Irish Legal System
* Have a clear understanding of policy covers across all classes of non-life insurance
* Foster beneficial relationships with Insurers and Loss Adjustors
* Implement agreed claims handling protocols
* Preparation of claims data for internal/external end users
* Ability to sell the claims service
* Robustly challenge Insurers’ strategy/reserves where necessary
Efficiency and Compliance
* Maintain Company Standards including Compliance and Willis Excellence Model
* Understand the claims process
* Participate in project work
Team Work
* Co-operate with colleagues in a supportive, friendly and professional manner
* Provide assistance in the completion of administration work
Qualifications
The Requirements
* CIP qualified
* Experience of working in a claims role in an Insurance Broker, Insurer or Loss Adjuster/Assessor
* Insurance Product Knowledge
* Excellent communication skills
* Strong client advocate
* Hard working, team player who is expected to demonstrate an ability to meet deadlines, prioritise, pay attention to detail and thrive in an environment that is always changing
* Flexible in their approach to work and demonstrate a keen willingness to learn
* Self-starter, efficient and discrete
* Good negotiation skills
* Capable of solving problems and working using their own initiative
* Motivated & Innovative
* Excellent Time management skills
* Good IT skills including a high level of proficiency with the Microsoft Office Suite and Excel in particular
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