We are seeking a motivated and experienced retail leader to join our team as an Assistant Store Manager. This is a fantastic opportunity for someone who is passionate about creating exceptional customer experiences and has a proven track record in driving business success.
Key Responsibilities:
* Leadership & Team Development:
* Partner with the Store Manager to lead a high-performing team, fostering a collaborative and supportive work environment that encourages teamwork and shared goals.
* Develop and implement strategies to drive training and development, empowering your team to excel and grow.
* Communicate clearly and transparently, ensuring alignment and trust across the team.
* Stay up-to-date with product knowledge to deliver outstanding customer service.
* Operational Excellence:
* Assist with the smooth day-to-day running of the store, ensuring compliance with company policies and procedures.
* Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
* Prioritize health and safety, conducting regular risk assessments to ensure a secure environment for staff and customers.
* Recruit and retain top talent to build a strong and motivated team.
* Sales & Performance:
* Support in meeting and exceeding sales targets, driving profitability through effective strategies and tactics.
* Monitor key performance indicators (KPIs) to track and sustain store success.
* Manage stock levels, ensuring smooth replenishment and accurate delivery management.
* Implement proactive loss prevention strategies to protect the store's profitability.
* Customer Experience:
* Lead by example in delivering exceptional customer service at every opportunity.
* Address customer feedback promptly, ensuring satisfaction and brand loyalty.
* Represent the company with enthusiasm, professionalism, and a positive attitude.
* Builld meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.
To be successful in this role, you will need to be a results-driven individual with excellent leadership skills, a clear and confident communicator, and a passion for delivering exceptional customer experiences.
The ideal candidate will have a proven track record in retail management, with experience in leading teams, driving sales growth, and improving operational efficiency.
This is a challenging but rewarding role that offers a range of benefits, including:
* A competitive salary and bonus scheme
* A generous colleague discount scheme
* A weekend off per month
* Annual leave and access to an employee assistance programme
* A colleague hardship scheme and generous colleague referral incentive
* An auto-enrolment pension scheme and length of service awards