Join Capita Ireland as a Customer Service Advisor – Clonakilty, Co. Cork
Are you passionate about delivering excellent customer experiences? We're looking for a Customer Service Advisor to join our welcoming team in Clonakilty on a permanent, full-time basis.
What's the role?
You'll be part of a small, friendly, and supportive team, helping customers with general enquiries and ensuring every interaction leaves a positive impression. Your role will be key in delivering a proactive and professional service that makes a real difference.
Working hours:
Monday to Friday, 8:00 AM – 4:00 PM - shift will be discussed
20 hours per week – enjoy a great work-life balance with no weekend shifts
Location:
West Cork Business and Technology Park, Clonakilty, Co. Cork, P85 YH98
Enjoy working in a scenic and peaceful location with a strong sense of community.
Why join us?
Be part of a collaborative and inclusive culture
Gain valuable experience in a supportive environment
Opportunities for career growth within Capita
Job title:
Customer Service Advisor
Job Description:
What you'll be doing:
* Handle a high number of customer queries via telephone and complete administration tasks
* Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
* Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
* Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
* Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
What we're looking for:
* Previous experience working in similar environment
* Being highly methodical with a thorough attention to detail
* Strong communication skills and the ability to build rapport with all callers
* Having excellent organisational skills
* Having the ability to work to stringent customer service SLA's and KPI's
* Demonstrating confidence and the ability to communicate clearly and effectively
* Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
* Bringing a proactive attitude with the ability and ambition to develop role in the future
What's in it for you?
You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.
* Part time = €14040 per annum
* 22 days annual leave
* access to Wrkit – giving you access to lifestyle savings, & discounts
* cost of eyecare vouchers for eye examinations and money towards glasses if required
* access to Capita pension scheme
* access to Employee Assistance Programme
* life Assurance Benefit
* cycle2work scheme….and plenty more
What we hope you'll do next:
Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.
CEOFFICEHIGH
Location:
Clonakilty
,
Ireland
Time Type:
Part time
Contract Type:
Permanent