Overview
Our client, a leading global financial services provider, is seeking a
Custody Client Services Manager
to join its Dublin-based Client Management function. This role will sit within a broader Trustee, Depositary and Custody framework and will focus on delivering a high-quality client experience while ensuring strong regulatory oversight and operational excellence.
This is a client-facing role with responsibility for managing complex relationships across
Custody, Depositary and Trustee services
, working closely with internal operational, risk and product teams.
Key Responsibilities
* Manage and oversee a portfolio of Custody and Depositary client relationships, acting as the primary point of contact for day-to-day service delivery, queries and escalations.
* Ensure services are delivered in line with regulatory requirements, internal policies and agreed service models.
* Represent Custody and Depositary services at client meetings, service reviews and board meetings, ensuring materials are reviewed and approved in advance.
* Partner closely with internal Custody, Depositary and Trustee operations teams to resolve issues, improve controls and enhance service delivery.
* Monitor service quality, operational performance and overall client experience, proactively identifying and addressing potential risks or service gaps.
* Support client due diligence visits and audits, coordinating with relevant internal stakeholders to demonstrate a strong control environment.
* Work with project and onboarding teams to support new client launches, fund launches or incremental business, ensuring activity remains within risk appetite.
* Contribute to the ongoing development of the client service model, including identifying opportunities for automation, efficiencies and process improvement.
* Provide guidance and informal leadership to junior team members where required.
Candidate Profile
* Strong experience within the
Investment Funds industry
, with demonstrable exposure to
Custody and/or Depositary services
.
* Solid understanding of regulatory requirements impacting Custody and Depositary functions.
* Degree-qualified, ideally in a business, finance or legal discipline.
* Proven client relationship management skills with the ability to engage confidently with senior stakeholders.
* Strong attention to detail with a clear controls-focused mindset and an understanding of when to escalate issues.
* Self-motivated, well organised and comfortable managing multiple client relationships in parallel.
* Collaborative approach with the ability to build effective working relationships across operations, risk and senior management.
If you are interested in making this position yours, please contact Anthony on, click apply below
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