About the Role:
The Credit Recovery Specialist plays a vital role in our Property Management team by overseeing the recovery of monies from tenants and occupiers. The primary objective is to establish effective communication with tenants on outstanding debts, manage arrears, and maintain accurate records related to actions taken.
Key Responsibilities:
* Ensuring timely debt collection from clients according to their established debt recovery policies
* Maintaining thorough records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
* Liaising with surveyors and client accountants to resolve tenant queries regarding charges and payments
* Analysing aged debtors and advising surveyors and clients regarding the recovery of arrears
Main Accountabilities:
* Effective communication with the Accounts Payable function on accounts funding
* Maintaining accurate records of debtor payment performance and issuing payment reminders to poor payers
* Keeping surveyors responsible for clients and tenants informed of progress in collecting arrears
* Agreeing all escalation steps to recover debts with the surveyor responsible prior to initiating action
This role requires experience in credit control/rent collection within a busy office environment, qualification or part-qualification in credit control and debt management or a related accounting discipline, and strong numeracy skills.