Who you are
* The ideal candidate for this position will possess expertise in risk analysis, be someone who is at ease working independently as needed, but also has the ability to collaborate closely with Partners across Operations and CSMT
* Can present data-driven insights clearly and succinctly
* Is expected to develop a broad understanding of business and operations across the GCX organization
* Bachelor's Degree, or equivalent work experience
* 1+ years of controls, compliance, and/or risk operations experience, or relevant work experience, preferably within the eCommerce or financial services industry, and preferably comfortable with identifying systems and applications risks and controls
* Strong communication and documentation skills
* Proficient at navigating through ambiguity along with balancing multiple tasks and meeting deadlines in a fast-paced changing environment
* Comfortable running SQL queries
* Data visualization and proficiency with visualization software (Tableau, BIX / MicroStrategy, Google Sheets, etc.)
* Experience identifying, assessing, and documenting risk
* Experience designing, implementing, and testing controls
* Experience assessing, monitoring, and remediating deficient controls
* Experience with investigations and reporting findings
What the job involves
* We are looking for a Risk Advisor for our Governance & Risk Oversight (GRO) team within eBay's Global Customer Experience (GCX) Team
* Your primary responsibilities will include conducting data-driven fraud and other high risk activity detection and monitoring and working with our Incident Investigation team on mitigation strategies
* Identifying and implementing controls with operations and technology teams while continuously improving our monitoring and detection capabilities, identifying systems related risks and controls recommendations
* Assisting in establishing the GCX systems and applications risk and control testing program in line with regulatory requirements and internal policies
* Conduct data driven fraud monitoring of high-risk policy areas, preparing and escalating identified cases to the investigation team
* Identify systems risk within operational processes and provide clear, actionable recommendations for mitigation
* Analyze control effectiveness and provide recommendations to continuously improve our fraud detection capabilities
* Assist in establishing and implementing the GCX IT Audit and Control testing program
* Update as appropriate reports in relation to activities and projects assigned
* Document IT controls, flowcharts, policies
* Assist with implementing new processes and controls in response to changes in the business environment, such as new product introduction and internal process changes applying a risk lens
* Collaborate closely with key stakeholders, including Operations and CSMT, to provide IT related risk insights and build consensus on mitigation efforts
* Develop and present clear, succinct analysis and data-driven findings to leadership and business partners
Benefits
* Comprehensive and competitive health and wellness program designed to meet your unique needs.
* We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
* Stock Purchase Plans
* Retirement Savings and Pension Plans
* Stock Awards
* Life Insurance and Disability Benefits
* Credit Union Memberships
* Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
* Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world