Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Search Talent
Senior IT Recruitment Consultant at Search Talent | T: +353 8 994 59047
E-Mobility Technical Support Engineer
We are seeking an experienced and technically driven E-Mobility Technical Support Engineer to join our growing team in Dublin. This hybrid role offers the opportunity to be at the forefront of innovation in electric vehicle charging infrastructure, supporting cutting-edge AC and DC charging solutions while working with international teams and clients.
Key Responsibilities
* Contribute to the service technical strategy by driving consistent implementation of plans within the local service function.
* Diagnose and resolve technical issues related to hardware, software, and connectivity across AC and DC EV charging infrastructure.
* Provide timely, professional technical support to customers via phone, email, and remote access tools.
* Collaborate with product managers, field engineers, channel partners, and service teams to resolve complex issues efficiently.
* Support the Operations Manager – eMobility in executing service-related functions and coordinating with global and local teams to meet project deliverables.
* Facilitate on-site support, including commissioning, maintenance, and repair visits as required.
* Monitor and achieve service KPIs, including uptime, response times, and case closure metrics.
* Schedule and manage service tasks to maximise productivity and customer satisfaction.
* Implement Service Level Agreements (SLAs) with key clients, ensuring parts and logistics are aligned with delivery expectations.
* Maintain detailed records of support interactions in the service system and manage warranty-related cases.
* Build and maintain strong relationships with customers and channel partners, supporting client satisfaction and retention.
* Participate in training sessions and workshops to stay current with product developments and share feedback to drive continuous improvement.
* Support and develop Channel Partners, ensuring they are trained, certified (e.g., ECAP), and capable of providing high-quality service.
* Promote a strong health, safety, and integrity culture across all service activities, ensuring compliance with HSE standards and RAMS documentation.
Your Background
* A recognised qualification in an electrical discipline.
* Technical knowledge of electric vehicle charging infrastructure, including AC/DC protocols, connectors, and OCPP communication standards.
* A background in field service is desirable.
* Proven ability to troubleshoot hardware, software, and networking issues.
* Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly.
* Highly self-motivated, results-oriented, and capable of working independently as well as part of cross-functional teams.
* A strong interest in sustainability, emerging technology, and the electric vehicle sector.
This is a fantastic opportunity to work in one of the most exciting sectors in technology and sustainability. If you’re passionate about supporting next-generation EV solutions and enjoy problem-solving in a fast-paced environment, we’d love to hear from you.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Technology, Information and Media
Referrals increase your chances of interviewing at Search Talent by 2x
Get notified about new Technical Support Engineer jobs in Dublin, County Dublin, Ireland.
Dublin, County Dublin, Ireland 15 hours ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 days ago
Dublin 4, County Dublin, Ireland 6 days ago
Dublin 1, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 months ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 4 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland €49,000.00-€49,000.00 2 weeks ago
Dublin, County Dublin, Ireland 2 days ago
Technical Support Engineer - Platform & Apps
Dublin, County Dublin, Ireland €49,000.00-€49,000.00 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 5 hours ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 4 weeks ago
Dublin, County Dublin, Ireland 3 weeks ago
Dublin, County Dublin, Ireland 1 week ago
Technical Training & Technical Support Specialist (375)
Dublin, County Dublin, Ireland 2 weeks ago
Technical Support Engineer - Integrations/ LDAP/ SAML - €49K
Dublin, County Dublin, Ireland €49,000.00-€49,000.00 2 weeks ago
Technical Support Integration Engineer – Global SaaS Company
Dublin, County Dublin, Ireland €49,000.00-€49,000.00 2 weeks ago
Dublin, County Dublin, Ireland 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr