Fundraising Admin & Donor Care Officer
We are seeking a detail-oriented and compassionate individual to join our fundraising & comms team on a part-time basis.
This person will play a key role in ensuring an excellent experience for our donors through timely and accurate processing of donations, maintenance of donor records, and supporting fundraising activities with efficient administrative support.
Main Responsibilities:
* Respond to donor inquiries by phone, email, and post in a professional, empathetic, and timely manner
* Send acknowledgements, thank you letters, and receipts for donations
* Help maintain strong relationships with existing supporters through warm and personalised communication
Data Management & Reporting:
* Audit and accurately record donations and supporter details using our CRM
* Manage recurring donations and direct debits, liaising with finance as needed
* Generate reports to support donor stewardship and fundraising campaigns
Fundraising Support:
* Assist in the preparation and delivery of fundraising mailings (postal and email)
* Support donor engagement events and community fundraising activities when required
About You:
* Previous administration or customer service experience is essential
* Proficient in Microsoft Office applications
* Experience working with CRM systems is highly desirable
* Excellent interpersonal and communication skills are necessary
* Ability to work to tight deadlines is crucial
* You will have a positive, flexible attitude
* Knowledge of GDPR as it relates to supporter data is also beneficial