Overview
The Hardiman Hotel, a prestigious 4-star property located on Eyre Square in Galway City, is seeking an experienced and highly professional Front Office Manager. This is a critical leadership role responsible for managing and elevating the entire guest reception experience.
Key Responsibilities
* Operational Leadership: Manage and oversee all front-of-house operations, including reception, concierge, night audit, and guest services, ensuring efficiency and seamless workflow.
* Team Management: Lead, mentor, and develop the Front Office team through effective recruitment, scheduling, training, and performance evaluations, fostering a culture of exceptional hospitality.
* Guest Experience: Ensure a welcoming and memorable experience for every guest. Proactively and professionally resolve guest inquiries and complaints with thorough follow-up, upholding 4-star service standards.
* Financial & Revenue Focus: Work closely with Reservations and Revenue Management to maximize occupancy and achieve sales targets through effective up-selling and inventory control.
* Standards & Compliance: Ensure all procedures (check-in/out, cash handling, security) are strictly adhered to, and maintain the highest level of professionalism and presentation in the lobby area.
Candidate Requirements
* Minimum of 2-3 years of proven experience as a Front Office Manager or Assistant Front Office Manager in a 4- or 5-star hotel environment, ideally within the Irish hospitality setting.
* Essential Technical Proficiency: Expert user of Opera PMS and/or Opera Cloud.
* Demonstrated ability to lead, motivate, and manage a high-performing team effectively.
* Exceptional organisational skills and attention to detail, particularly with reservation and financial records.
* Strong verbal and written communication skills and a polished professional presence.
* A proven commitment to delivering high-level customer service and fostering a positive team environment.
We Offer
* A competitive salary and permanent contract.
* Complimentary Meals on Duty.
* Employee discounts.
Please email hr@thehardiman.ie for more information on the position
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