Digital Transformation Programme Manager
On Site Dublin 24
Salary €58,000 per year
12 months initial Contract
We are seeking a dedicated individual to play a crucial role in maintaining day-to-day ICT operations, supporting ongoing projects, and helping us achieve our 2025 ICT business objectives.
Key Responsibilities:
- Collaborate with our external IT service provider to ensure reliable delivery of ICT services, covering server management, backups, disaster recovery, and cybersecurity measures.
- Lead the resolution of issues concerning our existing Portal, Claims Management system, and MS Dynamics case management system.
- Ensure prompt resolution or escalation of ICT issues to minimize operational disruptions.
- Manage and communicate major IT incidents, providing accurate and timely updates to relevant users.
- Assist in overseeing external vendors and contractors to ensure alignment with organizational policies.
- Support the establishment and implementation of ICT-related standards and policies.
- Develop and maintain thorough technical documentation.
- Foster a culture of continuous improvement and quality service delivery within the IT department.
- Lead the procurement process for ICT services and products.
- Participate in the governance and oversight of digital and ICT solutions.
Requirements:
- Relevant third-level qualification and/or professional certifications in IT, with a minimum of 3 years of relevant postgraduate experience. Candidates with over 5 years of experience may be considered in lieu of formal qualifications.
- Strong knowledge of IT infrastructure and demonstrated management skills.
- Experience in managing projects with multiple stakeholders and complex interdependencies.
- Proven track record in managing contracts and relationships with external suppliers.
- Knowledge and experience in IT security and data protection.
- Experience in IT service delivery with a strong customer service focus.
- Demonstrated initiative and a proactive approach to IT solutions.
- Working knowledge of IT technologies and experience in developing IT and data management strategies.
- Awareness of the latest IT trends and developments.
To apply, please send your CV to [email protected] today.
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