OverviewHEAnet - Schools, Network Engineer (x2)HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across Ireland to education resources and to fellow national educational and research networks in Europe and beyond.We have an exciting opportunity for two Network Engineers to join our Schools team on a permanent contract basis.This role is based in our office in Dublin 1; however, we have a hybrid work framework in place which allows some work from home if you choose. On different days, team members may be working from home, so we use tools like Microsoft Teams to stay in touch.What the Schools team doesWe provide all of Ireland’s primary and post-primary schools (approx. 4,000 schools) with high-availability Internet and network-security services to more than 900,000 teachers and students. In addition to connectivity, the HEAnet Schools team provides Internet content-filtering, IP address allocation and firewall services. These essential services make the HEAnet Schools Network one of the largest proactively managed networks in the country.To support these strategic initiatives and the portfolio of network services, we are seeking to appoint a Network Engineer to join the Schools team. Reporting to the Schools Network Director, the successful candidate will be responsible for maintaining and supporting the Schools Network.What the Networks Engineer doesWe look forward to welcoming a Network Engineer to the Schools team who will be responsible for providing second-level support to schools, troubleshooting network and provider issues.Provide second-level support to the Broadband Service Desk through our ticketing system, email and by phone during core hours (9–5, Monday to Friday).Support the Schools core, access and CPE networks, and manage the core firewall and content filtering system delivering secure connectivity to over 900,000 users.Engage in substantial client and vendor interaction and regular communications with the Broadband Service Desk, telecoms network and network equipment providers.Troubleshoot and resolve problems; assist in testing of new and existing network systems; provide documentation for all changes and systems deployed.How we do itOur company values underpin how we work at HEAnet: Collaboration; Equality & Fairness; Future Focused; Positive Impact.For more information about who we are and our core values, see HEAnet’s information on who we are.What you get from usWe promote a healthy work/life balance. Work outside of standard hours is rare and agreed in advance. We take the care of our team members' mental health seriously.We value knowledge-sharing and communication. We start each day with a SCRUM to cover outstanding issues and planned work, combined with fortnightly team stand-ups to ensure progress and address roadblocks on major projects.We encourage critical thinking and the exploration of new ideas. We form cross-team special interest groups for topic discussions and host regular presentations across the company on topics from technical demos to project management to mental health.Company BenefitsHybrid WorkingFlexible start/finish timesHealth insurance for employeesDefined contribution pension schemeOngoing well-being initiativesEmployee Assistance Programme (EAP)Tax Saver Ticket schemeCycle to Work schemeProfessional education supportComprehensive group and individual training & development initiativesWhat we need from youAt least 2 years’ industry experience working in a similar role (ideally in an ISP).Excellent interpersonal and communication skills, both verbal and written.Strong customer focus and a sincere desire to provide outstanding support and service.Experience of supporting and troubleshooting WAN connectivity issues.Thorough knowledge and understanding of TCP/IP network technologies.Strong working knowledge of configuration, management and maintenance of router equipment.Experience communicating with telecoms network and equipment providers.Experience with system and network monitoring tools (e.g. Icinga, SmokePing, Cacti).Trustworthy, open and transparent, with a high degree of personal integrity.Proactive and collaborative approach with motivation and enthusiasm for the job.Bonus pointsIt is not essential that you have experience in the following areas, but if you did it could be beneficial:JNCIA/CCNA or equivalent certification would be a distinct advantage.Knowledge of routing and switching technologies (OSPF, BGP, VLANs, VRRP).Hands-on experience with Juniper/Cisco/Arista or similar operating systems.Experience in network automation – Puppet, Ansible etc.Experience in management of content-filtering systems/next generation firewalls.Experience with subscriber management protocols (PPP/L2TP).Knowledge of broadband technologies: xDSL, GPON, Wireless Broadband.Experience with Network Automation & Orchestration tools, such as Git, Ansible, Rancid, Juniper CSD, etc.Experience with ITSM/ticketing systems.More important informationAt HEAnet we celebrate diversity and understand how important it is to our ongoing success. We would like to hear from candidates who are great at what they do and whose values align with ours.If you need any adjustments made to the application or selection process so you can do your best, please let us know.HEAnet is delighted to be awarded with the Ibec Keep Well Mark. We take pride in developing, maintaining and enhancing our culture of wellbeing and continue to focus on this into 2024 and beyond.
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