Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
About the Role
As a Customer Delivery Director, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you'll own the complete customer success journey while maintaining commercial discipline and delivery excellence. This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfaction.
What You'll Do
Lead Customer Relationships
Build trusted partnerships with senior customer stakeholders
Lead governance including steering committees and performance reviews both internally and directly with the Customer
Manage escalations proactively and ensure rapid resolution
Drive customer satisfaction targets and retention
Drive Delivery Excellence
Provide strategic oversight across all customer engagements
Lead multi‑disciplinary teams and ensure consistent quality
Implement best practices and drive continuous improvement
Own on‑time, on‑budget delivery across all projects
Own Commercial Performance
Manage financial performance
Identify growth opportunities and drive expansion within accountsSupport contract negotiations, renewals, and change control
Collaborate with Commercial teams to develop new opportunities
Build High‑Performance Teams
Foster a culture of transparency, accountability, and empowerment
Promote employee engagement and professional development
Qualifications
Experience of working in a similar role in the Financial Services market, preferably in the Capital Markets domain
Exceptional leadership and stakeholder management abilities
Strong executive presence and communication skills
Commercial acumen with a customer‑centric mindset
Strategic thinking combined with operational discipline
Proven track record growing accounts and achieving high customer satisfaction
Comfortable working with numbers and financial metrics
Ability to thrive in fast‑paced, high‑accountability environments
What Success Looks Like
High customer satisfaction
Account Growth and revenue retention, Meeting and exceeding commercial targets
Consistent on‑time, on‑budget, excellent delivery
Why This Role Matters
You’ll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high‑performing teams, and make a direct impact on both customer outcomes and business performance. Reporting to the Chief Customer Success Officer, you’ll work at the intersection of delivery, commercial excellence, and customer satisfaction — bringing a growth mindset to everything you do.
Benefits
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
Quarterly Performance‑Related Profit Share Scheme
Career Progression & mentorship coaching through Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working
Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications and accreditations, including AWS, Microsoft, Oracle and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & “Call‑Out” platform
Environment, Social and Community First initiatives to foster diversity, inclusion and belonging schemes
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
IT Services and IT Consulting
Location
Cork, County Cork, Ireland
Ready to lead the future of customer success? Apply now.
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