Job Description:
We are seeking a Transfer Agency Client Service Manager to oversee the day-to-day operations of transfer agency services, ensuring high-quality service delivery.
The role involves managing multiple relationships, ensuring all aspects of service align with contractual agreements, and supporting operational teams in delivering exceptional service.
This position provides exposure to a broad range of shareholder services, including transaction processing, investor reporting, and regulatory compliance.
The ideal candidate will have proven experience in a client-focused role within financial services, fund administration, or banking.
Key duties and responsibilities include overseeing daily operations, collaborating with operational teams, acting as primary point of contact for clients, participating in client meetings, audits, and due diligence visits.
Additionally, the candidate will be responsible for monitoring and reviewing performance metrics, ensuring compliance with internal and external standards, and supporting the development and implementation of new service offerings.
Benefits of this role include a hybrid working model, opportunities for growth and development, and a culture of service excellence and continuous improvement.