Cork, County Cork, Ireland Support and Service
DescriptionThe Retail Online Customer Service team receives a variety of customer requests through phone consultations and ensures an amazing customer experience, every time.Responsibilities include:Handling customer issues and scenarios.In-depth knowledge of Apple Store's processes and policies.Detailed logging of all customer calls, written in English.Engaging with support team members for further assistance & EscalationsAdvising customers on the features and benefits of Apple's new and existing products.Communicating with other Apple departments such as Logistics, Order Support and
Minimum QualificationsFluency in German and English2 years of call centre / customer support experienceAvailability to work weekendsPreferred QualificationsConfident and enthusiastic communicatorStrong customer focus and decision making skillsStrong attention to detailAdaptability & willingness to take on new tasksStrong team player who is resourceful and flexibleAbility to solve complex problemsStrong analytical, organisational and administrative skills
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