About This Role:
We are seeking a highly skilled and fluent Irish speaker to join our team as a Customer Experience Agent.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has excellent communication skills.
Job Description:
We handle inbound calls from existing clients, providing timely and effective solutions to their queries. We also make outbound calls to existing clients, using our excellent communication skills for cross-selling and upselling.
Your role will be to act as the voice of our business, delivering an exceptional customer experience in Irish. You will work within a high-performing team towards shared and personal targets.
Required Skills and Qualifications:
To be successful in this role, you will need to possess fluency in the Irish language (verbal and written). Previous customer service or call centre experience is desirable, but not essential.
You should have strong interpersonal and communication skills with the ability to handle queries confidently. Ability to work under pressure and remain calm and professional is also essential.
Comfortable using IT systems, CRM tools, and handling multiple tasks simultaneously is required. Eligibility to work in Ireland (proof of right to work required) is necessary.
Benefits:
We offer attractive bonus incentives that can potentially worth over €2,500 annually. Weekly pay & monthly commission makes it an ideal choice for anyone looking for stability and growth.
Others:
As a Customer Experience Agent, you will complete comprehensive training to ensure a smooth transition into your role. Approach challenges with positivity and a passion for exceeding goals.
Maintain high motivation, resilience, and drive. Demonstrate strong listening and communication skills that reflect our mission and values.