OverviewEY UKI Business Consulting – Customer Transformation – Customer Technology, Senior Consultant. This role focuses on transforming how businesses connect with customers through digital innovation, user-centred design, and agile delivery. You’ll work on projects that shape customer experiences and drive sustainable growth.Key ResponsibilitiesYou’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.You’ll support CRM and omnichannel transformation projects, using data to create personalised customer experiences.Skills And Attributes For SuccessYou’re analytical, detail-oriented, and a strong communicator.You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.You thrive in agile environments and enjoy collaborating with diverse teams.Your focus is always on delivering value and enhancing customer experience.Ideally, You’ll Also HaveExperience with Lean, Six Sigma, and agile methodologies.Familiarity with Martech, CPQ, and emerging technologies.Experience as a Product Owner or Scrum Master is a plus.What We Look ForWe’re looking for someone who’s curious, adaptable, and purpose-driven.You bring a collaborative mindset and a passion for innovation.You’re ready to make an impact and help shape the future of customer transformation.What Working At EY OffersWe offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, with FlexEY benefits covering holidays, health and well-being, insurance, savings and a wide range of discounts and promotions. In addition, we offer:Support and coaching from engaging colleaguesOpportunities to develop new skills and progress your careerThe freedom and flexibility to manage your roleA customizable benefits package including Pension, Maternity & Paternity leave, discounted health insurance, Bike to work, Web Doctor (online GP), Recognition Awards, additional annual leave, referral incentives, Hybrid Working, Work Mobile, Free Gym membership, EY TECH MBA, Travel Pass, and wellness facilities where availableInclusion & DiversityEY is committed to being an inclusive employer and welcomes flexible working arrangements. We strive for a balance that enables excellent client service while supporting your personal priorities. We may require travel to client sites; flexible arrangements help maintain lifestyle balance. We are an equal opportunities employer and offer reasonable accommodations during recruitment.Career ProgressionYou will be supported to enhance your skills from day one, with continuous learning to develop mindset and capabilities for what comes next.As you grow, you’ll have opportunities to tailor your career journey to be as unique as you are—success is defined by you, with tools and flexibility to make a meaningful impact.Transformative leadership, insights, coaching, and confidence to lead the world’s needs.A diverse and inclusive culture where you are embraced and empowered to use your voice.Hybrid working is embraced to provide greater flexibility and autonomy.
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