Best in class Operations support and insights to the Client, Client Services Manager and Field Sales Manager. This role requires a champion of the CPM values – We Care, We are Curious, We Achieve Together – at all times delivering on-time and professional presentation of all designated operational activities for both client and head office functionsOperationsPreparation and distribution of Client Reports as per Agreed Contract TimelinesProduction of meaningful and concise Insights /Intelligence Reports from Data collectedAssistance with client presentations in support of the Client Service ManagerData loading and digital content management on Power BiAnalysis of visit submissions vs reporting and call schedules and flag any concerns to the National Sales Manager and Client Service ManagerIssue resolution and assistance with field and client queries dailyAssist all account staff with IT requests and issue escalation and resolutionProactively review current process with a view to improve and streamline where possibleFacilitate ordering, allocation and distribution of program Assets with all field staffMaintain account staff contact details and assets and equipment logMaintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for teamCompile and submit allocation and dispatch reports for field staff and clientProcess onboarding and offboarding of team members when requiredUpdate and Maintenance of Field Team Call filesLiaise with Tactical Team to arrange call coverage when requiredOrganisation and coordination of any client or field team meetings/conferences required throughout the yearCollation and submission of weekly timesheets for all account staffDevelopment of training materials for the field team, Eg. Any new OH&S modulesPostage and dispatch duties to field team members when requiredPreparation of Team NewsletterConducting regular compliance audit calls for the field team when requiredLogistics and Assets co-ordinationFacilitate ordering, allocation and distribution of program Assets with all field staffMaintain account staff contact details and assets and equipment logMaintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for teamCompile and submit allocation and dispatch reports for field staff and clientGeneral Account Administrative ResponsibilitiesProcess onboarding and offboarding of team members when requiredUpdate and Maintenance of Field Team Call filesLiaise with Tactical Team to arrange call coverage when requiredOrganisation and coordination of any client or field team meetings/conferences required throughout the yearCollation and submission of weekly timesheets for all account staffDevelopment of training materials for the field team, Eg. Any new OH&S modulesPostage and dispatch duties to field team members when requiredPreparation of Team NewsletterConducting regular compliance audit calls for the field team when requiredRequired Experience & Competencies:Minimum of 2 years’ experience in an operations or administrative roleStrong attention to detail with can do attitudeExcellent verbal & written communication skillsHighly motivated with ability to work on own initiative and prioritize workloadProficient in MS Word, Excel and PowerPointEssentialPrevious experience in IT, operations, reporting, administrative roleAbility to perform in a team environmentStrong written, verbal and phone communication skillsInitiative and ability to perform independently and without direct supervisionProblem solving skillsAttention to detailEffective time management and organisation skillsCommitment to customer satisfaction and project successCommitment to process and account improvements through constructive critical appraisal of roleA digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative - someone who is relentlessly curious, questions the status quo and one who doesn’t limit themselves to the job scopeBenefitsCompetitive SalaryCompanywide recognition awards + regular Company events and activitiesDiscounted Health InsuranceAccess to company pension providerIVF Support PolicyEnhanced Maternity & Paternity PayReward & Recognition through our People Awards SchemeFast career development and progression opportunities for performers from 6 monthsEmployee Assistance ProgramDiscounted Health InsuranceActive Diversity and Inclusion teams across the businessIVF Support PolicyRegular Company social events and activitiesBike to Work SchemeTaxSaver Scheme – discounted travel ticketsEmployee Referral Payment SchemeStructured Personal development PlanCompany Pension
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