Overview
Infrastructure Engineer
At Staycity Group, we bring together two leading aparthotel brands - Staycity Aparthotels and Wilde Aparthotels - united by a shared commitment to modern, flexible hospitality.
Across our properties and support teams, our goal is simple: to deliver exceptional experiences for our guests and create an environment where our people can do their best work.
Whether you're joining our operations or head office teams, you'll be part of a fast-growing European hospitality group built on our values of curiosity, drive, collaboration, kindness, and respect.
We're a diverse and inclusive team that encourages you to bring your unique self to work - because we believe great hospitality starts with people who feel valued, supported, and inspired to grow.
Responsibilities
Support and operate our core IT infrastructure across head office and hotel locations throughout Europe, focusing on reliable day-to-day operation, maintenance and continuous improvement of business-critical platforms within a multi-site hospitality environment.
Work across networking, workplace technology, hotel systems and supplier managed services to ensure stability, security and performance for corporate users and guest-facing systems.
Support a diverse IT landscape that combines corporate infrastructure with hotel operational technology, where high availability and reliability are essential.
Collaborate with third party suppliers and managed service partners; travel to hotels for maintenance activities and new hotel openings across the European estate.
What you can do for us
Operate and maintain IT infrastructure across head office and hotel locations, ensuring stability, performance and availability of core systems
Support network and site infrastructure including LAN, WAN, Wi Fi and broadband connectivity
Administer and support Microsoft 365 and workplace technology, acting as an escalation point for complex issues
Support security, backup and business continuity processes to ensure resilience
Provide infrastructure support for hotel and guest facing technology including Wi Fi, TV systems, AV and kiosks
Work closely with third party suppliers, managing incidents, escalations and ongoing service delivery
Maintain clear technical documentation and contribute to continuous improvement and standardisation across the estate
Qualifications
Over 5 years' experience in an infrastructure or IT operations role
Experience supporting multi-site environments
Strong networking fundamentals including LAN, WAN and Wi Fi
Hands on experience administering Microsoft 365
Proven ability to troubleshoot complex issues across multiple systems
Strong documentation and communication skills
Experience in hospitality, retail or estate-based IT environments, ideally with exposure to hospitality systems such as PMS, kiosks, AV or CCTV
Exposure to access control, CCTV or telephony systems
Experience working closely with third party suppliers
A practical and solution focused approach
Strong attention to detail, collaborative, reliable and team oriented
We would love you to have
Not explicitly required but helpful attributes observed in the role include a proactive mindset and a customer-focused approach.
The description notes that the role involves collaboration with third party vendors and flexibility to travel for maintenance and hotel openings.
What we offer
Paid family leave (>1 year of service)
Flexible working patterns
Generous holiday allowance
Matched pension contributions
Health and Dental Insurance
Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme if you successfully refer a friend to work with us
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)
If you thrive in a fast-paced, evolving environment where ambiguity is met with enthusiasm and determination, and if you lead with kindness, clarity, and curiosity, we'd love to hear from you.
If you feel you are the right fit, then please
click "apply" now
We'd love to hear from you
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