Programme Executive Academic Training Location: Dublin 16 Working arrangements: Hybrid Salary: Excellent salary & Benefits The Programme Executive will play a key role in the coordination and delivery of high-quality academic training programmes for a client.
This role is focused on the end-to-end coordination of educational programmes delivered either on-site on campus or virtually.
The successful candidate will ensure a seamless and professional learning experience for participants, faculty and client organisations through meticulous planning, exceptional customer service, and confident on-site/virtual presence.
Key Responsibilities 1.
Programme Coordination & Delivery Lead the coordination of academic training programmes delivered on-site and virtually.
Prepare detailed programme schedules, materials, documentation and resources to ensure smooth delivery.
Coordinate room setup, learning materials, technology requirements and catering (where applicable).
Liaise closely with internal teams (IT, facilities, faculty support) to ensure readiness in advance of programme commencement.
2.
Participant Experience & Customer Service Act as the primary point of contact for participants before, during and after programmes.
Manage registration, onboarding communications and participant queries with professionalism and warmth.
Provide a welcoming, supportive and high-quality experience for all attendees.
Confidently address groups when required (e.g., programme welcome, housekeeping, virtual facilitation support).
Handle queries, concerns or last-minute changes calmly and efficiently.
3.
Faculty & Academic Support Coordinate closely with faculty to ensure all materials, presentations and teaching resources are prepared and distributed in advance.
Provide on-site and virtual support during programme delivery to ensure sessions run smoothly.
Support faculty with technology setup and classroom coordination.
Ensure academic materials are accurate, version-controlled and professionally presented.
4.
Client & Stakeholder Engagement For dedicated client programmes, act as a professional representative of IMI, ensuring a seamless and high-quality experience.
Build effective working relationships with client contacts and internal stakeholders.
Ensure consistent, clear and timely communication with all parties.
5.
Data Management & Administration Maintain accurate participant records and programme data.
Support reporting requirements and assist with data collation.
Assist with participant offers, applications and enrolment processes.
Ensure documentation and programme information is stored accurately and in line with internal processes.
6.
Post-Programme Review & Continuous Improvement Coordinate the collection of participant feedback and evaluations.
Compile insights and assist in identifying areas for improvement.
Support enhancements to processes to improve participant experience and operational efficiency.
Candidate Requirements Minimum 2 years experience in programme coordination, academic administration, or a similar project-based administrative role within a fast-paced environment.
Exceptional attention to detail and organisational ability.
Strong administrative capability with advanced proficiency in MS Office.
Confident communicator with the ability to present or speak comfortably to large groups (in-person and virtual).
Excellent written and verbal communication skills with a professional and polished approach.
Strong customer service orientation with a focus on delivering an outstanding participant experience.
Ability to prioritise effectively, manage multiple deadlines and remain calm under pressure.
High level of professionalism, discretion and reliability.
Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Programme Co-Ordinator Education Administration