About the Role:
We are seeking a motivated and results-driven Automotive Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment, delivering exceptional customer service and driving sales growth.
Key Responsibilities:
* Manage customer interactions, providing timely and effective resolutions
* Coordinate and communicate repair schedules and vehicle statuses
* Provide accurate and concise information on vehicle maintenance and repairs
* Maintain accurate records of customer communications and activities
* Sales/advice for accessories and modifications
* Liaise with internal stakeholders to resolve customer issues
* Foster strong relationships with customers to drive loyalty and retention
Requirements:
* Experience in customer-facing roles, preferably in the automotive industry
* Excellent communication and interpersonal skills
* Demonstrable ability to meet and exceed targets
* IT Literate including Microsoft Office suite
* Self-motivating and able to manage own workload
* Highly organized and focused
* Ability to work equally well both alone and as part of a wider team
* Full driving licence
What We Offer:
* A competitive compensation package
* Ongoing training and development opportunities
* A dynamic and supportive work environment