At the heart of our organization lies a vital role: overseeing daily service operations and leading a high-performing team to drive sustainable growth.
Key Responsibilities:
* Service Delivery: Ensure efficient and effective day-to-day activities, managing the Service department's performance.
* Team Leadership & Development: Grow the existing team, focusing on excellent customer service standards and fostering a culture of continuous improvement.
* Business Expansion & Optimization: Develop strategies for pricing and margin targets while ensuring customer value is consistently achieved.
* Continuous Improvement Program: Identify opportunities and implement processes to enhance operational efficiency within the repair and service business.
As the ideal candidate, you will possess strong leadership skills, a proactive attitude, and the ability to optimize processes for operational excellence.
Requirements:
* Leadership and Team Management Skills.
* A proactive approach to resolving technical, commercial, and resource issues.
* Able to Implement and Optimize Processes.
Qualifications:
* Relevant Technical or Business Qualification Preferred.
* A minimum of 5 years' experience in a similar managerial role within the Service & Repairs industry.