Program Manager - Digital Transformation
The Program Manager will lead the Digital Managed Service Agreements teams for Milestone, focusing on maintaining strong client relationships, overseeing service delivery, and driving continuous improvement.
* Contract management and compliance oversight
* Team leadership and fostering excellence and accountability
* Business growth in Ireland and Europe
The Digital MSA teams are responsible for IT/OT systems on life sciences manufacturing sites, including PAS, PLC, HMI, OEM, BMS, Historian, and MES.
Maintaining a safe site culture with the Digital MSA teams across the business, the Program Manager will oversee and manage multiple managed services agreements, coordinate with cross-functional disciplinary teams to align services with client expectations and company standards.
Service performance metrics will be monitored, continuous improvement strategies implemented, and contract negotiations, renewals, and expansions with clients managed.
Compliance with legal, regulatory, and contractual obligations will be ensured, leadership and guidance provided to the managed services teams, and support offered for training and continuous development initiatives for team members.
Suitable candidates will have a bachelor's degree in automation, information technology, or a related field, excellent communication and interpersonal skills, and the ability to lead and motivate teams.
A strong understanding of process control principles, industrial automation systems, and regulatory standards such as GAMP, ISA-S88, ISA-95, and ISA-62443 is essential.