Full job descriptionThe Dispensary Assistant plays a key role in supporting the pharmacy team by assisting with the dispensing of medications, managing stock, and providing excellent customer service.Key Responsibilities:Dispensing Support:Assist the pharmacist in preparing and dispensing prescription medications accurately and efficiently.Label and package medications appropriately.Maintain a clean and organised dispensary area.Customer Service:Greet customers and respond to inquiries in a professional and friendly manner.Provide basic information on over-the-counter (OTC) products and direct customers to the pharmacist for further advice.Handle customer complaints or concerns with empathy and escalate issues when necessary.Stock Management:Receive, check, and store pharmaceutical stock deliveries.Monitor stock levels and assist in ordering supplies to ensure the pharmacy is well-stocked.Rotate stock to ensure expiry dates are managed effectively.Administrative Duties:Process prescription paperwork and maintain accurate records.Use pharmacy software systems to input and retrieve patient information.Handle cash transactions and operate the till, ensuring accuracy in financial transactions.Compliance and Safety:Adhere to all legal and regulatory requirements, including data protection and confidentiality policies.Follow health and safety protocols to maintain a safe working environment.Assist in maintaining the pharmacy's compliance with professional standards.Team Collaboration:Work closely with pharmacists, pharmacy technicians, and other team members to ensure smooth operations.Participate in training and development opportunities to enhance skills and knowledge.Qualifications and Skills:Education: Leaving Certificate or equivalent; additional certification in pharmacy services or healthcare is a plus.Experience: Previous experience in a pharmacy or retail environment is preferred but not essential.Skills:Strong attention to detail and accuracy.Excellent communication and interpersonal skills.Basic math skills for handling transactions and measuring medications.Proficiency in using computers and pharmacy software.Ability to work in a fast-paced environment and manage multiple tasks.Personal Attributes:Reliable, punctual, and trustworthy.Compassionate and patient-focused.Willingness to learn and adapt to new processes.Working Conditions:This role involves standing for long periods, handling medications, and interacting with customers.Opening hours of Pharmacy are Monday-Friday 8:30am-5:30pm Saturday 9am-1pmCareer Progression:With experience and further training, a Dispensary Assistant can progress to roles such as Pharmacy Technician.Job Type: Full-timePay: From €13.50 per hourBenefits:Employee discountFlexitimeWork Location: In person