The 5* Glenlo Abbey Hotel & Estate (part of the MHL Hotel Collection) is currently recruiting for a Front of House Mangager.
Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740's. The Hotel comprises of 74 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O'Connor Jr designed Championship Golf course and a 21 bay driving range.
The role will be charged with leading and motivating the front of house team to deliver outstanding levels of service to guests of the Estate.
Main Duties
* Oversee all front office operations including reception, concierge, and night audit
* Lead, motivate, and develop the front office and guest relations teams
* Develop and implement SOPs for consistent service delivery
* Handle VIP guests and special requirements with discretion and excellence
* Excellent attention to detail and the ability to motivate self and team.
* Strong, professional communication skills are essential, both oral and written.
* The ability to work under pressure, on their own initiative and have a passion for the hospitality business.
Advantageous Skills
Full Clean drivers license
Hotsoft experience
Experience using Alkimii
Previous experience in either front office management in a five star setting.
What We Offer
Competitive Salary
Meals whilst on duty in our employee restaurant
Complimentary provision of uniforms
Excellent Employee discount in all MHL Hotels and SLH Worldwide.
Health & Wellness Benefit
Employee Recognition Awards
Career Progression
Recommend a Friend scheme
Travel and Bike to Work Tax saving Scheme