Senior Customer Advocate
About the Role
We are seeking a highly skilled and motivated individual to join our Support team as a Senior Customer Advocate. This role is responsible for providing exceptional customer service and support to our clients, ensuring they realize the full potential of our products.
The ideal candidate will have a strong background in customer-facing roles, with experience in resolving complex issues and improving processes. They will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
Key Responsibilities:
- Provide timely and effective support to customers via phone, chat, email, and video conferencing.
- Identify and resolve customer issues related to our products, using platform and industry expertise.
- Collaborate with internal teams to share knowledge and best practices, and to improve our products and services.
- Stay up-to-date with product developments and enhancements, and provide feedback on areas for improvement.
Requirements:
- Fluency in French and English, with excellent written and verbal communication skills.
- 4+ years of experience in a customer-facing role, preferably in HR/SaaS/Tech.
- Proven track record of problem-solving with attention to detail, and organizational skills with experience improving processes.
- Flexibility with changing job duties and responsibilities, and ability to prioritize tasks effectively.
What We Offer:
- A dynamic and fast-paced work environment with opportunities for growth and development.
- A competitive compensation package, including salary and benefits.
- The chance to work with a talented and dedicated team, committed to delivering exceptional customer service and support.