Job Title: Service Desk Engineer
About the Role:
We are seeking a skilled Level 1 Service Desk Engineer to join our team. The successful candidate will work on a dedicated customer team, receiving exposure to various technologies such as Microsoft Servers, Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), and the latest Microsoft applications & solutions.
The role involves:
* Remote Monitoring and Management support and configuration of customers' infrastructure
* Provisioning accounts and equipment
* Remote and Desktop Support for customers throughout Ireland and Internationally
* Solving issues with Windows Desktops, Outlook, Networks, Ms. Office, O365
* Configuring Microsoft Server, Exchange, Active Directory
* Maintaining and building current documentation in place
* Hardware troubleshooting
* Interacting with and managing third-party vendors
* Application troubleshooting and support
* Imaging and Deployment
* Managing File Permissions and Access Rights
* Configuration and Support of Mobile Devices
Requirements:
To be successful in this role, you must have:
* 2+ years of experience working in a technical support environment
* Experience with application support, 1st-Level Windows Servers, Active Directory, Microsoft Exchange, MS Office
* O365 and Virtualization experience is advantageous
* Candidate should have one of the following certifications and experience: Microsoft Specialist certification in Windows 10, A Microsoft MCP for Client or Server OS, Comptia A+, Comptia Net+
What We Offer:
In this role, you will receive:
* Exposure to all Microsoft Operating Systems, Windows Servers, Virtualization (VMware, Citrix, Hyperv)
* SMB Networking Environments
* Unified Communications
* Remote Access Solutions
Benefits:
We offer a competitive salary, Employer Pension Scheme, Private Health Insurance, Laya Employee Assistance Scheme, Sports & Social Club, Cycle to Work scheme, TaxSaver Travel Scheme, Wellness Committee. Development plans are provided to help employees obtain professional accreditations.
Equal Opportunities Employer:
We are an equal opportunities employer committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.