IT Support level 2- 3
Dún Laoghaire
Immediate Start
€51, per annum Grade 5
This is a senior-level technical role responsible for the support, maintenance, and ongoing improvement of ICT infrastructure and services across the organisation. The role involves providing second and third-level support for both clinical and non-clinical systems, overseeing installations and configurations, and ensuring systems remain secure, efficient, and aligned with best practices.
The ideal candidate will have a strong technical background, be self-motivated, demonstrate leadership and communication skills, and be able to work effectively both independently and as part of a team.
Key Responsibilities
1. Provide senior-level support and troubleshooting for core ICT systems
2. Manage installation, configuration, and maintenance of hardware and software
3. Act as technical lead on major application and system implementations
4. Build and configure new servers and environments
5. Support and maintain cybersecurity tools and protocols
6. Collaborate with third-party vendors to manage system integrations and service delivery
7. Ensure documentation and compliance with relevant ICT standards and policies
8. Assist in ICT project planning and delivery
9. Provide input into IT strategy and service improvement initiatives
Essential Experience
10. In-depth knowledge of Cisco ASA firewalls
11. Experience leading major application installations
12. Strong background in Microsoft Server infrastructure
13. Experience in ICT project management
14. Familiarity with cybersecurity tools and processes
15. Comfortable working with third-party service providers
16. Working knowledge of wireless infrastructure, SAN (Storage Area Network), and Fibre Channel
Desirable Experience
17. Experience with VMware vCenter/vSphere in high-availability environments
18. Familiarity with LAN networking devices and associated systems
19. Experience with Veeam Enterprise Backup solutions
20. SAN network topology and management experience
21. Microsoft or Cisco certifications
22. Previous experience in a healthcare, education, or regulated sector is a plus
Qualifications & Requirements
23. Honours degree or postgraduate qualification in Computing / IT
24. Minimum 3 years' experience in a similar ICT support or infrastructure role
25. Strong knowledge of:LAN/WAN/VLAN topologiesTCP/IPActive DirectoryVirtualisation technologies (e.g., VMware)Windows ServerVeeam backup solutions
26. MCP, CCNA or CCNP certification required
27. Excellent interpersonal, communication, and organisational skills
28. Ability to work independently and collaboratively
29. A strong commitment to customer service and continuous improvement
Key Competencies & Skills
30. Excellent communication and presentation skills
31. Strong focus on customer service and support
32. Analytical thinking and problem-solving abilities
33. Proven initiative and a proactive approach to work
34. Effective time management and ability to prioritise tasks
35. High level of motivation and ability to work under minimal supervision
36. Adaptable and flexible approach to working in a dynamic environment
Other Information
This job description is intended to give a broad overview of the key responsibilities and expectations of the role. The post holder may be required to perform other related duties as necessary and contribute to the ongoing development of the role and wider ICT services.