PURPOSE OF THE JOB
To assist in ensuring the day-to-day operations are carried out in line with the department and hotel standards, providing quality service to our guests in accordance with statutory, health and safety requirements.
MAIN RESPONSIBILITIES
* Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer brand and loyalty.
* Fully understand and operator the Property Management System and ensure it is used to maximum effect.
* Welcome and check in all guests with the minimum of delay and with the highest level of hospitality being extended.
* Ensure telephone is answered in a professional manner at all times and that all calls are transferred correctly.
* Allocate correct accommodation to arriving guests in accordance with allocation guidelines with special attention to VIP and Regular guests.
* Ensure all guest details are accurate i.e. name, address, rate, credit card details and special requests.
* Ensure each guest receives a call back to ensure satisfaction.
* Ensure all guest profiles are recorded accurately.
* Ensure all guest requests are met and followed up throughout their stay.
* Ensure all guest bills are presented and processed accurately and efficiently.
* Ensure cash and credit card transactions are carried out accurately and in line with the standards of the Hotel.
* Ensure all guests are checked out with the minimum of delay and that any complaints / queries / feedback are actioned immediately or passed on to the appropriate department.
* Take room reservations as and when needed in accordance with the standards and rate guidelines of the Hotel.
* Maximum hotel revenue through maintaining rates and up-selling.
* Ensure the Front Desk is never left unattended.
* Be completely familiar with location of all guest rooms and syndicate rooms and facilities offered in each room.
* Be completely familiar with all F&B Outlets in the hotel, Leisure Club and Beauty Salon and the menus / services provided by these departments.
* Use every opportunity to promote the facilities and services of the hotel including Food Outlets, Leisure/Spa etc.
* Familiarise all guests with hotel facilities and opening times at check in.
* Assist guest in the booking of taxis.
* Maintain clear communication with all departments of the hotel with the assistant of telephone, bleep system and radios.
* Ensure all Front Office administration duties are completed at the end of each shift.
* Accept flexible work schedule necessary for uninterrupted service to hotel guests.
* Ensure the department standards in accordance with the SOP Manual.
* To ensure hotel standards are achieved at all times.
* To ensure that the department team has the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
* To communicate effectively at all levels, including attending management meetings in the absence of the reception manager.
Job Type: Part-time
Pay: €14.15-€15.00 per hour
Benefits:
* Company events
* Employee assistance program
* Employee discount
* Flexitime
* Food allowance
* On-site parking
* Wellness program
Experience:
* Reception: 1 year (required)
Language:
* English (required)
Work Location: In person